Friday, January 15, 2010

Some Are Good, Some Are Bad

I was thinking about customers groups I hit it off with about 90-95% of the time when I serrve them. I'm not too sure why, but some groups like me more than others.

My biggest 'home run' group seems to be older people. But not just any older people, but groups of old people. Usually I get groups of them that I can joke around with and am as sweet as pie and they eat that up. Maybe the kind of personality I present just matches up perfectly with what they like in a server? But usually by the end of the meal they're joking with me, including me in their conversation whenever I come around, and basically treating me like their granddaughter. It works out in my favor seeing as they tip well for it too. Just now, I had a thought...maybe it comes from my experience at a senior living facility I waitressed at. This place had a dining room where we served the seniors. It was pretty basic: no tips, very small preset menu that they just checked boxes on what they want, and clearing tables and resetting. But I was a favorite of the place. There were several times when I worked that I saw seniors see me and request to be seated in my section, sometimes even waiting an hour to sit with me when dinner was only from 4:30-6:30! The place also had celebrations at the dining room for times like Halloween and New Years that the waiters could volunteer to help at for our hourly wage. I did it ONCE and I had tons of seniors begging me to do it again. I would party it up with the old people and was actually pretty fun :-P

Maybe I should work with older people in nursing? I seem to have a knack for connecting with them.

Other groups I get along with include military boys in big groups, small families that have friendly wives (that's a must because if she's not friendly you can kiss any tip goodbye unless the husband pays and has a spine), and single dining men. I always make them feel welcome so they don't have any time to feel awkward for dining alone. I sit in the booth with them and make it seems like I'm their friends. They love it.

Of course there's groups I don't do so well with no matter WHAT.

Asian people. I don't know what it is, but they seem uncomfortable and DEMANDING to me whenever I serve them.

African American people. Usually they're verbal tippers, demanding, messy as fuck, and cheap. I have gotten the appropriate tip for providing excellent service to these people maybe 20% of the time. And for some reason, AA women seem to hate me...they always act like I'm trying to steal their man or something no matter how much I ignore the guy.

There's of course groups that are notorious everywhere for being impossible to get a well deserved tip (provided there's great service of course), but those two are the ones that I struggle with the most.

What are some of your home run groups of people, and what are some of the downers you just struggle with no matter what you do?

2 comments:

  1. We have quite a few single dad's the bring their kids in, and they're great money makers for me. For whatever reason, they are always easy tables for me and they've always left a killer tip.

    On the other hand, I hate teenager girls more than the elderly!

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  2. I get along with the seniors too come to think of it. They may have those special requests but when you get it right they love you.

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